Implementing Cisco Collaboration Applications (CLICA) Training

About the Training

The Implementing Cisco Collaboration Applications (CLICA) Training” provides comprehensive education for those seeking to gain a foundational understanding of Cisco’s Collaboration Applications. This course covers essential topics and entry-level skills within the Cisco ecosystem.

The training introduces participants to the core features of Cisco Collaboration Applications, including application design, performance improvement, security, and other key concepts. Through real-world examples and projects, participants will enhance their knowledge of Cisco technologies.

Additionally, the course teaches how to use various tools and technologies in the design and development of Cisco-based collaboration applications. Participants will learn how to manage core features such as data processing, performance improvement, application design, and security. They will also gain an understanding of how to design and manage collaboration applications using Cisco.

The Implementing Cisco Collaboration Applications (CLICA) Training” covers all the fundamental aspects of designing and managing Cisco-based collaboration applications. Before starting to design and develop effective collaboration applications, participants will acquire the essential skills needed.

The training program begins with the basics of Cisco Collaboration Applications. Participants will learn key concepts such as application design, performance improvement, and security. They will also gain insight into the role that Cisco-based collaboration applications play in the design and management process. These foundational insights provide participants with the building blocks they need to start designing collaboration applications.

The course emphasizes Cisco’s core features and components, equipping participants with essential skills in data processing, application design, and security. The course flow covers critical topics such as application design and collaboration applications management.

Finally, the training provides knowledge on how to develop a collaboration application based on Cisco technology. This process includes the design, testing, and ultimate development of a Cisco-based collaboration application. These insights help participants successfully design and develop collaboration applications using Cisco.

What Will You Learn?

The Implementing Cisco Collaboration Applications (CLICA) Training provides in-depth knowledge about the design, implementation, and management of Cisco collaboration applications and services. The training program covers the following topics:
  • Cisco Collaboration Technologies and Architecture
  • Cisco Unity Connection and Cisco Unity Express
  • Cisco Unified IM and Presence
  • Cisco Jabber
  • Cisco Expressway
  • Cisco Meeting Server and Cisco TelePresence Server
  • Installation and Configuration of Cisco Collaboration Applications
  • Management of Cisco Collaboration Applications
  • Troubleshooting Methods for Cisco Collaboration Applications
Throughout the course, participants will develop a detailed understanding of the topics mentioned above. They will gain a comprehensive overview of Cisco Collaboration technologies and architecture and learn about the features, benefits, and design criteria of applications such as Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, Cisco Jabber, Cisco Expressway, Cisco Meeting Server, and Cisco TelePresence Server. The training focuses on the installation, configuration, management, and troubleshooting of Cisco Collaboration applications. Participants will acquire practical skills in setting up, configuring, and managing these applications. Additionally, they will learn troubleshooting methods, enabling them to quickly resolve issues and develop the skills necessary for effective problem-solving.

Prerequisites

The following prerequisites are required for the Implementing Cisco Collaboration Applications (CLICA) Training:
  • Cisco Certified Network Associate (CCNA) Certification or equivalent knowledge level
  • Basic Knowledge of Cisco Unified Communications Manager (CUCM)
  • Basic Knowledge of Cisco Unity Connection
  • Basic Knowledge of Microsoft Windows Operating System and Microsoft Active Directory
In addition to these prerequisites, it is beneficial for participants to have a foundational understanding of Cisco Collaboration technologies and collaboration applications. Moreover, since this training is a requirement for the CCNP Collaboration certification, holding a CCNA Collaboration certification may also be advantageous.

Who Should Attend?

The Implementing Cisco Collaboration Applications (CLICA) Training is designed for IT professionals in the following roles:
  • Network Administrators
  • Network Engineers
  • Network Designers
  • System Administrators
Additionally, IT professionals who use Cisco collaboration technologies and seek to gain a deeper understanding of these technologies can greatly benefit from this training program. The training provides detailed knowledge on the design, implementation, and management of Cisco collaboration applications and services. Therefore, any IT professional working in or planning to work in these areas can enhance their skills and advance their career through this program. Furthermore, this training is a requirement for the CCNP Collaboration certification. As such, IT professionals aiming to specialize in Cisco collaboration technologies and pursue the CCNP Collaboration certification should consider enrolling in this program.

Outline

Configuring and Troubleshooting Cisco Unity Connection Integration
  • Overview of CIsco Unity Connection Integration
  • SCCP Integration
  • Typical Integration Mistakes
  • Integration Considerations
  • Clustering Options
  • Deployment Options
  • Networking
 Configuring and Troubleshooting Cisco Unity Connection Call Handlers
  • Call Handler Overview
  • System Call Handler
  • Caller Input
  • Operator Call Handler
  • Goodbye Call Handler
  • Directory Handler
  • Interview Handler
  • Toll Fraud
 Troubleshooting Cisco Unity Connection
  • Overview of Cisco Unity Connection Troubleshooting Options
  • Integration Troubleshooting Tools
  • Cisco Unified Real-Time Monitoring Tool
Configuring and Troubleshooting Cisco Unity Express
  • Overview of Cisco Unity Express Integration
  • Triggers
  • MWI Notification
  • Cisco Unity Express TriggerTroubleshooting
  • MWI Notfication Troubleshooting
Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
  • SSO Overview
  • SSO Prerequisites
  • SSO Components
  • Trust Metadata File
  • Identity Provider
  • SAML Authentication
  • OAuth
  • Cisco Unified Communications Manager SSO Capabilities
  • SSO for Collaboration Endpoints
  • SSO and Collaboration Edge
  • Session and Token Expiration Timers
Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
  • Cisco Unified Communications Manager IM and Presence and Cisco Jabber Integration Overview
  • Integration with Cisco Unified Communications Manager and IM and Presence Service
  • Integration with Cisco Unity Connection
  • Integration with Conferencing Servers
  • Integration with LDAP
  • Integration with Microsoft Exchange
  • Clustering
  • Cisco Unified Communications Manager IM and Presence Service Federation Overview
  • Cisco Unified Communications Manager IM and Presence Multidomain Deployment
  • Cisco Unified COmmunications Manage IM and Presence Interdomain Federation
  • Cisco Jabber Deployment Options
  • Cisco Jabber in Deskphone Control Mode
  • Cisco Jabber in Softphone Mode
  • Cisco Jabber Service Discovery Process
Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
  • Cisco Jabber Customization Overview
  • Cisco Unified Communications Services
  • Service Profiles
  • Custom Configuration Files
  • Contact Sources
  • Contact Photos
  • Policies
  • Embedded Tabs
  • Cisco Jabber Extend and Connect
  • Apple Push Notification Service
Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
  • Enterprise Instant Messaging
  • External Database Overview
  • PostgreSQL External Database Integration
  • Persisitent Chat
  • Message Archiving
Troubleshooting Cisco Unified Communications Manager IM and Presence Service
  • Cisco Unified Communications Manager IM and Presence System Troubleshooting Tools
  • System Troubleshooter
  • Cisco Unified Real-Time Monitoring Tool
  • Presence Viewer
  • Cisco Jabber Connection Status
  • Apple Push Notifications Troubleshooting
  • IM and Presence Service Multidomain Deployment Troubleshooting
Integrating Cisco Unified Attendant Console Advanced
  • Cisco Unified Attendant Console Advanced Integration Overview
  • Capablilities
  • Platform Requirements
  • Cisco Unified Communications Manager Integration
  • Cisco Unified Communications Manager IM and Presence Service Integration
  • Reporting
Implementing Call Recording and Monitoring
  • Overview of Call Recording and Monitoring in Cisco Unified Communications Manager
  • SPAN-Based Solutions
  • Cisco Unified Border Element Dial-Peer Forking
  • Cisco Unified Communications Manager Network-Based Recording and Monitoring
Labs:
  • Integrate and Set Up Cisco Unity Connection
  • Configure Cisco Unity Connection Call Handlers
  • Implement Toll Fraud Prevention
  • Troubleshoot Cisco Unity Connection Call Handlers
  • Troubleshoot Cisco Unity Connection
  • Configure Cisco Unity Express
  • Troubleshoot Cisco Unity Express
  • Configure Cisco Unified Communications Manager IM and Presence High Availability
  • Implement Cisco Jabber
  • Configure Centralized Cisco Unified Communications Manager IM and Presence
  • Configure Cisco Unified Communications Manager IM and Presence Service Functionality
  • Enable Message Archiving and Chat Rooms
  • Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
  • Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
  • Troubleshoot Cisco Unified Communications Manager IM and Presence Service
  • Integrate Cisco Unified Attendant Console Advanced
  • Implement Call Recording and Monitoring Using aSwitched Port Analyzer (SPAN)-based Solution
  • Implement Cisco Unified Communications Manager Call Recording and Monitoring

Training Request Form

CISCO Training

CISCO Training provides participants with comprehensive knowledge and skills in Cisco networking and communication technologies. This training aims to equip individuals with both foundational and

Eğitimi İncele »

IPv6 Training

IPv6 Training is a detailed program focused on the design, operation, and applications of IPv6, the new version of the Internet Protocol (IP). This training

Eğitimi İncele »