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ITIL 4 Specialist: High Velocity IT Training

  • Training Duration:
  • 3 Days
  • Training Environment:
  • On-site at the Institution
  • In DVA Classrooms
  • Online
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About the Training

The ITIL 4 Specialist: High Velocity IT training covers service management approaches and techniques. This training equips participants with digital product and service management skills for fast-paced IT services.

The training typically focuses on the following key areas:

  1. Service Management Models: These models utilize approaches such as Lean, Agile, and DevOps. This helps participants understand the characteristics and requirements of rapidly evolving IT environments.
  2. Digital Product and Service Management: Participants learn to plan, design, and deliver digital services throughout their lifecycle.
  3. Technology Management: This section includes the skills necessary to manage modern IT tools and technologies.
  4. ITIL 4 Framework and High Velocity IT: Participants learn to apply the ITIL 4 framework in fast-moving IT environments.

The training usually concludes with an exam that tests the knowledge gained. Participants who successfully pass the exam receive the ITIL 4 Specialist: High Velocity IT certification. This certification demonstrates an individual’s competence in managing digital products and services in high-velocity IT environments. It is particularly valuable for professionals aiming to work in technology-intensive sectors and/or fast-paced organizations (e.g., those operating with Agile or DevOps).

The ITIL 4 Specialist: High Velocity IT training teaches participants how to manage IT services in the rapidly evolving digital world. It also equips them with the ability to balance business goals with service efficiency.

What Will You Learn?

In the ITIL 4 Specialist: High Velocity IT training, you will learn the following:
  • How to apply accelerated approaches to IT service management
  • How to integrate DevOps, Agile, and Lean approaches with ITIL
  • How to optimize the design, production, and delivery phases of IT services in a fast and flexible manner
  • How to manage the acceleration process of IT services in a secure and compliant way
  • Methods to make IT service management practices more efficient and flexible

Prerequisites

The following prerequisites are generally required to participate in the ITIL 4 Specialist: High Velocity IT training:
  • Holding an ITIL 4 Foundation Certificate: The ITIL 4 Specialist: High Velocity IT training requires an understanding of ITIL 4 core concepts, making the ITIL 4 Foundation certification a prerequisite.
  • Experience in IT Service Management: Having familiarity with IT service management practices and experience in the field will make the training more effective.
These prerequisites are general guidelines, and different training providers or programs may set different requirements. It is important to adhere to the prerequisites specified by the institution offering the training.

Who Should Attend?

Here is the translation of the text you provided:
The following individuals can participate in the ITIL 4 Specialist: High Velocity IT training:
  • IT Service Managers: This training is aimed at IT service managers, focusing on the acceleration, security, and compliant management of IT service delivery.
  • DevOps and Agile Team Members: Topics related to integrating DevOps and Agile practices into the IT service management process are geared towards DevOps and Agile team members.
  • IT Project Managers: This training is designed for IT project managers, covering the acceleration and flexible management of IT projects.
  • Business and Process Experts: Topics related to optimizing IT service management practices from a business and process perspective are aimed at business and process experts.
This list serves as a general guideline, and anyone interested in taking the training can participate in the ITIL 4 Specialist: High Velocity IT training.

Outline

Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the following terms:
    • Digital organisation
    • High-velocity IT
    • Digital transformation
    • IT transformation
    • Digital product
    • Digital technology
  • Understand when the transformation to high-velocity IT is desirable and feasible
  • Understand the five objectives associated with digital products to achieve:
    • Valuable investments – strategically innovative and effective application of IT
    • Fast development – quick realisation and delivery of IT services and IT-related products
    • Resilient operations – highly resilient IT services and IT-related products
    • Co-created value – effective interactions between service provider and consumer
    • Assured conformance – to governance, risk, and compliance (GRC) requirements
Understand the digital product lifecycle in terms of the ITIL ‘operating model’
  • Understand how high-velocity IT relates to:
  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle
Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT
  • Understand the following principles, models, and concepts:
    • Ethics
    • Safety culture
    • Lean culture
    • Toyota Kata
    • Lean / Agile / resilient / continuous
    • Service-dominant logic
    • Design thinking
    • Complexity thinking
  • Know how to use the following principles, models, and concepts:
    • Ethics
    • Safety culture
    • Lean culture
    • Toyota Kata
    • Lean / Agile / resilient / continuous
    • Service-dominant logic
    • Design thinking
    • Complexity thinking
    • How the above contribute to:
    • Help get customers’ jobs done
    • Trust and be trusted
    • Continually raise the bar
    • Accept ambiguity and uncertainty
    • Commit to continual learning
Know how to contribute to achieving value with digital products
  • Know how the service provider ensures valuable investments are achieved.
  • Know how to use the following practices to contribute to achieving valuable investments
    • Portfolio management
    • Relationship management
  • Know how the service provider ensures fast development is achieved.
  • Know how to use the following practices to contribute to achieving fast development
    • Architecture management
    • Business analysis
    • Deployment management
    • Service validation and testing
    • Software development and management
  • Know how the service provider ensures resilient operations are achieved.
  • Know how to use the following practices to contribute to achieving resilient operations
    • Availability management
    • Capacity and performance management
    • Monitoring and event management
    • Problem management
    • Service continuity management
    • Infrastructure and platform management
  • Know how the service provider ensures co-created value is achieved.
  • Know how to use the following practices to contribute to achieving co-created value with the service consumer
    • Relationship management
    • Service design
    • Service desk
  • Know how the service provider ensures assured conformance is achieved
  • Know how to use the following practices to contribute to achieving assured conformance
    • Information security management
    • Risk management
 

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ITIL Training

ITIL Training ITIL (Information Technology Infrastructure Library) Training is an internationally recognized framework in the field of IT service management. The training aims to teach

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