The ITIL 4 Strategist: Direct, Plan and Improve (DPI) training is part of the ITIL framework. It aims to provide advanced knowledge and skills in IT service management (ITSM). This training specifically focuses on planning, managing, and improving IT strategies.
The key areas of the training include:
- Strategy Management: Participants learn to develop and manage effective strategies for IT services and operations.
- Planning: Participants delve into the detailed planning and management of IT services.
- Improvement: Skills and knowledge are gained in identifying, implementing, and managing improvement processes and techniques, including the continuous improvement of services.
- Direction: Participants ensure that IT services align with organizational goals. The training covers the leadership and governance skills required for this alignment.
This training typically concludes with an exam that tests the participants’ knowledge of the topics covered. Those who pass the exam receive the ITIL 4 Strategist: Direct, Plan and Improve (DPI) certification, demonstrating their competence in managing, planning, and improving IT services effectively. This certification validates the participants’ abilities in the strategic management of IT services.
The certification also confirms an understanding of methodologies and best practices critical to the continuous improvement of IT services and processes. This includes topics such as risk management, value streams, and process improvement.
Additionally, certified professionals are often tasked with guiding managers and stakeholders on how to make IT services more effective and efficient within an organization. This includes optimizing service design and transition processes, improving service level management, and enhancing performance measurement.
In conclusion, the ITIL 4 Strategist: Direct, Plan and Improve (DPI) certification demonstrates the knowledge and skills that enable IT service management professionals to play a strategic role. Those who earn this certification often hold positions such as IT leaders, managers, strategic planners, and change managers.