Generic filters
Search in title

BT Hizmet Yönetimi Foundation Training

  • Training Duration:
  • 2 Days
  • Training Environment:
  • On-site at the Institution
  • In DVA Classrooms
  • Online
Download Training Document
Request Information!

About the Training

BT Hizmet Yönetimi Foundation Training is an entry-level course designed to teach participants the best practices in IT service management and the core concepts of the BT Hizmet Yönetimi framework. This training is typically suitable for professionals new to the field of IT service management (ITSM) or those considering a career in this area.

During the training, participants will also gain knowledge on the following topics:

  1. The fundamental concepts and terminology of the BT Hizmet Yönetimi framework.
  2. The core components of BT Hizmet Yönetimi, such as the Service Value System (SVS) and Service Value Chain.
  3. BT Hizmet Yönetimi practices and how they are applied.
  4. The interaction between business processes and technologies.
  5. Understanding customer needs and designing business services accordingly.
  6. Continual improvement of services.

The training usually concludes with an exam that assesses the knowledge and skills participants have acquired. Participants who successfully pass the exam receive the “BT Hizmet Yönetimi Foundation” certification. This certification verifies the individual’s understanding of the fundamental principles of IT service management and the BT Hizmet Yönetimi framework. It is often a prerequisite for participating in more advanced BT Hizmet Yönetimi training and certifications.

This certification is the first step towards professionalism in IT service management (ITSM). It also demonstrates an individual’s understanding of service management practices and the interaction between the stages of the service lifecycle. It proves knowledge of effective and efficient methods for the creation, delivery, maintenance, and improvement of IT services.

Additionally, the BT Hizmet Yönetimi Foundation certification provides an individual with an understanding of the core components of BT Hizmet Yönetimi, such as the Service Value System (SVS) and Service Value Chain, and how to use them. This enables the development of a strategic approach to integrating various elements of BT Hizmet Yönetimi and improving and optimizing an organization’s IT services.

What Will You Learn?

BT Hizmet Yönetimi Foundation Training is a critically important course for professionals who want to succeed in IT service management. In this training, participants learn to optimize IT service management processes and applications while gaining skills to improve business processes and service delivery. Here are the main topics covered in the BT Hizmet Yönetimi Foundation Training:
  • Fundamentals of BT Hizmet Yönetimi and ITSM: You will learn about the history, evolution, and relationship of BT Hizmet Yönetimi with ITSM. Additionally, you will understand how BT Hizmet Yönetimi meets the requirements of the modern business world.
  • Service Value System (SVS) and Service Value Chain (SVC): You will explore and apply these core concepts that help businesses understand, optimize, and measure the value they offer to customers.
  • The Four Dimensions of BT Hizmet Yönetimi: You will learn about the four dimensions of BT Hizmet Yönetimi: Organizations and people, information and technology, business processes and value streams, and environments and partners. These dimensions help you better understand and integrate various components of IT service management.
  • BT Hizmet Yönetimi Guiding Principles: These principles guide you in areas such as focusing on value, starting simple, collaborating and promoting transparency, thinking and working holistically, continually learning and improving, and optimizing change and risk.
  • BT Hizmet Yönetimi Practices: You will gain basic knowledge and skills on key BT Hizmet Yönetim practices, such as incident management, problem management, change control, service level management, knowledge and event management, relational management, and continual improvement management.
  • Preparation for the BT Hizmet Yönetimi Certification Exam: You will learn about the exam format and process and acquire strategies, sample questions, and tips to successfully complete the exam.
The knowledge and skills acquired in the Foundation Training help IT professionals optimize service management processes and practices, enhancing business processes and improving service delivery. This training enables participants to adopt industry best practices and take a more active role in service management. In conclusion, BT Hizmet Yönetimi Foundation Training is a valuable opportunity for professionals who want to succeed in IT service management. Through this training, participants will acquire the knowledge and skills needed to improve business processes and service delivery, thereby contributing to increasing the value of their organizations. Additionally, successfully completing the BT Hizmet Yönetimi Foundation Certification exam at the end of the training represents a significant step in the participants’ careers and strengthens their professional positions in the industry.

Prerequisites

The prerequisites for the BT Hizmet Yönetimi Foundation Training are the requirements participants should meet before starting the course. Generally, the BT Hizmet Yönetimi Foundation Training does not require any formal prerequisites. However, the following recommendations can be considered to make the most of the training:
  • Basic IT knowledge: Having some knowledge of basic information technology and IT terminology before starting the training can be helpful.
  • Knowledge of business processes and organizations: Understanding how IT service management relates to business processes and organizations will help you better grasp the concepts throughout the training.
  • English language skills: Since the training materials and the exam are usually in English, participants must have sufficient reading, writing, and comprehension skills in English.
Despite the above recommendations, the BT Hizmet Yönetimi Foundation Training is offered at a level suitable for beginners in IT service management. Therefore, participants without specific prior knowledge or experience can still learn and understand the concepts taught during the training.

Who Should Attend?

BT Hizmet Yönetimi Foundation Training is suitable for various individuals interested in IT service management and its processes or considering a career in this field. Here are some professional groups that may want to participate in the training:
  • IT professionals: System administrators, network administrators, IT support specialists, application managers, and other IT staff can attend the training to enhance their knowledge and skills in IT service management.
  • ITSM practitioners: Professionals responsible for IT service management processes can learn best practices through the BT Hizmet Yönetimi Foundation Training to improve their services.
  • Project managers: Project managers and project coordinators working on IT projects can ensure their projects are more efficient and successful by learning BT Hizmet Yönetimi concepts and processes.
  • Business analysts and process owners: Business analysts and process owners managing the relationships between business processes and IT services can acquire the knowledge and skills needed to optimize their processes and services through the BT Hizmet Yönetimi Foundation Training.
  • Quality management professionals: Professionals working in quality management and continuous improvement can contribute to improving their organization’s service quality by learning BT Hizmet Yönetimi processes and practices.
  • IT consultants: Individuals providing consultancy services on IT services and processes can learn best practices in the industry through the BT Hizmet Yönetimi Foundation Training to offer more effective and valuable services to their clients.
  • Senior executives: Senior executives such as CIOs, CTOs, and IT managers can gain a better understanding of IT service management processes through the BT Hizmet Yönetimi Foundation Training, providing a stronger foundation for making strategic decisions.

Outline

1.Understand the key concepts of service management 1.1 Recall the definition of:
  1. Service
  2. Utility
  3. Warranty
  4. Customer
  5. User
  6. Service management
  7. Sponsor
1.2 Describe the key concepts of creating value with services:
  1. Cost
  2. Value
  3. Organization
  4. Outcome
  5. Output
  6. Risk
  7. Utility
  8. Warranty
1.3 Describe the key concepts of service relationships:
  1. Service offering
  2. Service relationship management
  3. Service provision
  4. Service consumption
2.Understand how the BT Hizmet Yönetim guiding principles can help an organization adopt and adapt service management 2.1 Describe the nature, use and interaction of the guiding principles 2.2 Explain the use of the guiding principles:
  1. Focus on value
  2. Start where you are
  3. Progress iteratively with feedback
  4. Collaborate and promote visibility
  5. Think and work holistically
  6. Keep it simple and practical
  7. Optimize and automate
  8. Understand the four dimensions of service management
3.1 Describe the four dimensions of service management :
  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processe
4.Understand the purpose and components of the BT Hizmet Yönetim service value system 4.1 Describe the BT Hizmet Yönetim service value system   5.Understand the activities of the service value chain, and how they interconnect 5.1 Describe the interconnected nature of the service value chain and how this supports value streams 5.2 Describe the purpose of each value chain activity:
  1. Plan
  2. Improve
  3. Engage
  4. Design & transition
  5. Obtain/build
  6. Deliver & support
6.Know the purpose and key terms of 15 BT Hizmet Yönetim practices 6.1 Recall the purpose of the following BT Hizmet Yönetim practices:
  1. 1 Recall the purpose of the following BT Hizmet Yönetim practices:
    A.Recall definitions of the following BT Hizmet Yönetim terms:
  1. IT asset
  2. Event
  3. Configuration item
  4. Change
  5. Incident
  6. Problem
  7. Known error
7.Understand 7 BT Hizmet Yönetim practices 7.1 Explain the following BT Hizmet Yönetim practices in detail, excluding how they fit within the service value chain:
  1. Continual improvement including:
  2. The continual improvement model
  3. Change enablement
  4. Incident management
  5. Problem management
  6. Service request management
  7. Service desk
  8. Service level management

Training Request Form

If you want to maximize the benefits of your training in terms of time and cost efficiency, all you need to do is contact us.

Our training consultants will get in touch with you, assist in identifying your organization’s needs, and provide the most suitable training programs for your employees.

Training Request Form

Digital Vision Academy © All Rights Reserved 2023